Frequently Asked Questions
Do you offer a money back guarantee?
Yes. Return your kit to us within 30 days and receive a full refund. Use all the materials you need…there is no penalty for material use. We also refund your return shipping fees.
Do you offer technical support?
Call 8 – 5 pm Pacific for technical help.
Do you have distributors?
No. We sell directly to our customers from our office in Portland, OR USA. Because we have no distributors, we can sell our touch up paint system for about 40% off retail price. We provide a lot of detail here about our touch up system, as well as photos and video but ultimately there is some risk to buying a product you can’t “touch” and “feel.” That’s why we offer a 30 day refund period and even pay for outbound and return shipping.
Where do I go for refills?
Order directly from us via phone or email. Each 1.5 oz. bottle of paint is $13. Paint Leveler is $20 for 16 oz. The other materials (thinner, reducer, wax/greaser remover, etc.) can be bought at local auto parts stores. The kit is well-equipped with enough paint to touch up over 1000 cars. Most customers only order refills twice a year.
What kind of paint is this?
PPG urethane basecoat.
How do I learn to use the kit?
A full color 25 page manual includes photos of common scratch and chip types and how to repair them. Included are instructions on how to sell the service, what % visual improvement you can expect from touchup, and what price to charge for the repair. We now include a DVD with the ScratchOut kit that demonstrates all of the major scratch repair types: basic touch ups, deep scratch repair, road rash, and long scratch repair.
Are the repairs permanent?
As long as the repair area is clean (no dirt, wax, or grease), ScratchOut paint is permanent and will not wash or chip away. The repairs can be buffed, polished, and pressure washed.
What can I charge for touch up service?
This depends on a lot of factors. Is the customer retail or wholesale? How large is the damage? About how long will the repair take? Are you travelling to the customer, or is he coming to you? On average, the charge for touching up an entire car is $40 and the job takes 10-15 minutes including clean up. We do discuss pricing in detail in the training manual.
What is the shelf life of the paint?
The caps on our paint bottles are air tight. We have paint touch up systems as old as 5 years old with still-fresh paint. However, if the cap on a bottle is left open, the contents will dry up in 7 – 21 days.
Why should I invest in a paint touch up system?
Customers demand it! Minor paint damage is such a common irritant–almost every car with at least 5000 miles has a few scratches and rock chips. They have tried touch up themselves, but get “blobby” results and are happy to pay $30 – $50 for professional quality repairs that improve minor paint damage without having to pay body shops $400 per panel for a respray.
How was this kit developed?
We used to operate a busy mobile touch up and auto body repair business. Half our work was respraying bumper damage. The other half was simple brush touch ups of chips and scratches. Our touch up process was slow and wasteful. We were spending up to 10 minutes finding a car’s paint code and mixing 6+ toners on a scale to the hundreth of a gram, then using about 5% of the paint on the repair and discarding the rest. We decided to make a faster and more efficient system just for brush touch ups.
The color deck system we developed eliminates the need to use manufacturers’ codes and large, expensive ($3500) paint mixing systems from Standox, PPG, or DuPont. Over 12 months of using the ScratchOut system “in the field” we perfected a compact, fast, and effective system that served our customers with top quality repairs and saved our company significant time and materials. We brought our touch up system to the market in 2006 and have sold hundreds to detailers, dealers, rental companies, PDR techs, interior techs, and touch up techs all over the world.
Why should I choose your touch up system?
The ScratchOut kit was created to improve on existing systems in 3 ways: cost, simplicity, and speed of repairs. Our price is 40 – 80% less than our competitors…just Google them. By creating the eye match color chart, we eliminated the complex process of finding paint codes, querying paint formulas on laptops or microfiche, and pouring out 7 different paint toners onto a scale to the hundreth of a gram. This “old way” of doing things is so complicated that owners avoid using their equipment and teaching it to employees.
Finally, our streamlined process reduces repair times by as much as 70%. Our premixed color system and everything-in-one-box approach allows you to preclean the damage, perform repairs, and clean up your materials faster than any other kit on the market, yet still deliver repairs of equal quality.
Can you really match the quality of a traditional $3500+ toner-based system with your premixed system?
For touch up purposes, yes. Toner based systems are essentially spray repair systems dumbed-down for touch up. We removed their complexity and cost yet still deliver the same quality of repair. In fact, we proved this for several years in the field; when we switched to our premixed system, our dealers never noticed a difference.
